In this challenging month which health is the most important thing and we should work from home 100%, we are glad that our client who moved to another company have trusted us. He changed from one of the most prominent payroll outsourcing to us. The previous vendor cannot provide responsive service to him, as we did in his last company such as consultancy and discussion related to PPh21 with the questions from employees and get salary slip automatically through email.

After we processed data from January to June 2021 in our software, myquantumhr, we are surprised that if we simulated the salary to July, myquantumhr calculated a tax overpayment to some of employees. We check in detail by taking one employee as an example which will get a tax overpayment of about 182 thousand in July. The tax overpayment will be good news for the employee. Still, we are cautious about accepting this calculation because it may be incomplete data that can make this different. After we conducted further analysis, the employee got a net bonus on February 2021. However, the previous vendor did not consistently calculate tax of the net bonus, so there were overtax deductions of about 1,3 million from that bonus deducted through salary payment. Because the employee also got a salary adjustment of 1,1 million that month, the employee did not realize the tax deduction. Besides inconsistency of tax bonus calculation, the tax of that employee has been moved from 5% to 15%, so that the client should pay an additional tax of Rp 2,4 million for tax allowance. Can you imagine, if there is a tax audit, there is a possible fine risk because of late tax payment?

After discussing the client's management, our client has accepted and understood the discrepancy tax calculation of the net bonus. The client also agreed to pay an additional tax allowance and return the overpayment tax to employees.

You may imagine that although you have used a payroll outsourcing vendor, your payroll outsourcing vendor cannot calculate tax correctly and consistently. As a payroll outsourcing and a developer of myquantumhr, our principle is calculating tax precisely, not more and not less. Myquantumhr can be flexible and consistent to follow company policy and meet the tax regulation. In this case, the company should pay the entire tax allowance without burdening the employee with the correct amount to avoid a potential fine. 

If you are HR and you got the employee protesting the PPh21 deduction, you may consult with us freely to know the difference or trial myquantumhr without obligation, and we can analyze freely to ensure that the calculation is correct through email to imarketing@myquantumhr.com. Valid only for the first five emails.